Premium installation of your security software.Microsoft® Office Installation and updates.Premium Security + IT Helpdesk services include: Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access. This service gives you peace of mind through emergency hotline access to our expert support specialists. What is Trend Micro IT Helpdesk? Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs.